MetaQuantum Global

Privacy Policy

Last Updated: 08 July 2025

AnchorChain Technologies s.r.o., a licensed entity registered under Identification Number (IČO) 224 00 605, with its registered office at Kurzova 2222/16, Stodůlky, 155 00 Prague 5, is the official license holder operating under the trading name MetaQuantum Global s.r.o., with a registered office at Vojtěšská 211/6, 110 00, Prague 1 – Nové Město, Identification Number (IČO) 22260617.

MetaQuantum Global s.r.o. (“MetaQuantum”, “we”, “our”, or “us”) is committed to safeguarding the privacy and personal data of our users. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website, mobile applications, and services.

1. Data We Collect

We may collect and process the following categories of personal data:

  • Identification Information: Name, date of birth, nationality, identity documents
  • Contact Information: Email address, phone number, residential address
  • Financial Data: Payment method details, transaction history, wallet activity
  • Technical Data: IP address, browser type, device identifiers, usage patterns, cookies
  • KYC/AML Data: Proof of identity, proof of address, source of funds, and screening results

2. How We Use Your Data

Your personal data is used for the following purposes:

  • To verify your identity and comply with legal and regulatory obligations (e.g. AML/KYC)
  • To process transactions and maintain your account
  • To detect and prevent fraud, abuse, or unauthorized access
  • To provide you with customer support and service notifications
  • To analyze performance and improve our services
  • To send marketing communications if you have given explicit consent

3. Legal Basis for Processing

We rely on one or more of the following legal bases to process your personal data:

  • Consent: where you have provided consent for specific uses
  • Performance of a Contract: to deliver our services to you
  • Legal Obligations: for compliance with regulatory frameworks
  • Legitimate Interests: to secure and improve our platform and services

4. Sharing Your Information

We may share your personal data with the following parties:

  • Regulatory and governmental authorities when required by law
  • Payment processors and banking partners to facilitate transactions
  • KYC/AML verification providers and security vendors
  • Auditors, legal advisors, or service providers acting under confidentiality

We do not sell your data to third parties under any circumstances.

We *do not sell your data under any circumstances.

5. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Meet legal, regulatory, or contractual obligations
  • Maintain records for audits, dispute resolution, and legal defense

Typical retention periods range between 5 to 10 years depending on the nature of the data and applicable regulations.

6. Your Rights

You have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access: obtain a copy of your personal data
  • Right to Rectify: correct inaccurate or incomplete information
  • Right to Erasure: request deletion of data (where lawful)
  • Right to Restrict Processing: limit how we process your data
  • Right to Data Portability: receive your data in a structured format
  • Right to Object: object to certain processing activities
  • Right to Withdraw Consent: if processing is based on consent

To exercise these rights, please contact us at assist@metaquantumglobal.com. You also have

the right to lodge a complaint with the Czech Data Protection Authority (ÚOOÚ).

7. Data Security

We implement advanced technical and organizational security measures to protect your data, including:

  • End-to-end encryption and multi-factor authentication
  • Cold storage of digital assets
  • Use of our OTP Authenticator App for verified support and access
  • Real-time system monitoring and fraud prevention algorithms

Despite our efforts, no system is completely immune to security threats. We encourage users to practice good security hygiene.

8. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure an adequate level of protection via:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions for jurisdictions deemed secure by the EU
  • Binding corporate rules (where applicable)

9. Cookies and Tracking

Our website uses cookies and similar technologies for:

  • Functionality (e.g., session management)
  • Analytics (e.g., traffic monitoring)
  • Security (e.g., detecting fraud)
  • Marketing (with your consent)

You can manage your cookie preferences in your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through our website or by email, and the “Last Updated” date will be revised accordingly.

Continued use of our services after such updates constitutes your acceptance of the new terms.

11. Contact Us

For any inquiries regarding this Privacy Policy or your personal data, you may contact us at:

MetaQuantum Global s.r.o.

Vojtěšská 211/6, 110 00, Prague 1, Nové Město License Number: 22260617

Email: assist@metaquantumglobal.com

Phone: +44 113 511 7198